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Contact Us - We welcome your comments and requests.
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We are available from 8am to 5pm pacific time M-F.
Local & International: 206.462.7022
US Toll Free: 1.888.294.1526
(8am-5pm PT)
ote [at] custompaper.com
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Mailing Address:
Of The Earth
1226 South Angelo St.
Seattle WA 98108
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| We respond quickly to all questions, please send us yours! |
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| We do not sell, share, trade or otherwise use your contact information for any purpose other then responding to your requests. |
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Service Announcement
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There are no known web site issues at this time. Our site is optimized for IE, you may
experience trouble with Firefox or other browsers.
You must have cookies enabled in order to shop on our sites. If your cookies are turned
off your cart will appear empty when you try to checkout.
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Our Shopping Cart (items can be left in the cart for 60 days)
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The most common challenge with our shopping cart is our address verification system which
creates a safe shopping environment by assuring that the person using your credit card is you,
and not someone engaged in fraud. The challenge with this is simply that if you enter an address
in the billing field that does not match what your bank has on file for you (street & zip), the card
will be rejected. For more about secure shopping please see the bottom of this page. You can
make payments via Paypal to kevin [at] custompaper.com. To make a direct payment visit this
page - https://orders.custompaper.com/payment
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International Orders
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Due to the address verification system mentioned above, the easiest way to process orders
from outside of the US is to complete the checkout process up to the confirmation page
and if an error message is received when the order is submitted online, simply email the
complete contents of the confirmation page (your cart contents, billing address, contact
information and credit card info) to "ote [at] custompaper.com" and your order will be
processed by hand offline.
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Shipping
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We pack carefully to ensure your purchases arrive in perfect condition. We always insure your UPS package at full value. With UPS you will receive a tracking number to watch theprogress of your shipments if you have provided a valid email address. USPS packages only ship with delivery confirmation, no tracking information is available.
The map below shows the expected travel time from Seattle to you. Travel time is businessdays, not including weekend days.
International orders are accepted but shipping options are limited and brokerage fees andduties are the customers responsibility. Additional handling fees may apply. Click herehttp://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html to viewbrokerage rates. When making payment online with your credit card, your payment will not
clear if the billing address does not match the address on file with your bank. We do not provide free samples outside of the states. For orders being shipped to Canada please selectUPS Standard or USPS Global Priority Mail as the shipping method. For orders with a total
value over $19.99 to Canada please be prepared for a $20 custom clearance fee. Brokerage fees of $50 have been reported for orders at the $200 invoice amount. For orders outside ofthe US and Canada please select UPS Expedited, UPS Worldwide Express or USPS Global Priority Mail for proper calculation of shipping costs.
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Our standard shipping and handling rates range from $2.50 to $18 depending on weight, speed, distance, value and service selected.
You can estimate the costs if you put items in your shopping cart and proceed to checkout, no credit card information is necessary to see the shipping rates, just your zip code is required. Paper is light, most of our shipments are under 10#.
All UPS shipments are sent requiring a signature; the driver will not release the package without that signature. Please be sure to provide a shipping address where there will be someone to sign for the package.
Additional Shipping Fees:
If UPS has to correct the address you provide, there will be $10 charged to your credit card at the time we are billed by UPS for the address correction, this and all shipping charges are not refundable. If you have provided an inaccurate or incomplete address for USPS packages it will void your insurance and we will be unable to assist you with a loss or damage claim.
We are not responsible for delays due to incomplete or incorrect addresses.
Please be sure to give us your complete and correct street address....UPS cannot ship to a post office box address.
You can add "No Signature Required" to your order for $2.00, but this voids any shipping insurance (The button to add this is at the bottom of this page)
Damaged Goods:
If you receive your order in damaged condition, have the UPS/USPS driver inspect the contents with you. If there is damage have the UPS/USPS driver verify the damage. Please then notify us to begin the claim process. You must retain all of the packing mate
This map shows standard Ground Service times. Ground Service is always our first choice for your wedding invitation package. Faster shipments are possible via UPS 3 Day Select, 2nd Day and Overnight. We do offer USPS which has good prices and fast service but no guaranteed delivery date. If you pick USPS as your carrier we suggest you insure the package so that we can help if you need to file a claim. |
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Timing - Invitations
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We recommend having your invitations in your possession four months before your wedding. This allows ample time for construction and addressing. It also builds in recovery time if you have made an error in the proofing or in the quantity ordered.
Once you submit your order, it takes 2-3 days to receive your proofs. You then need to carefully review them which can take a few days to weeks depending on how fast you move. If you have changes that you need to make to your proofs it will take another 2-3 days for the changes to be made. Once you are satisfied that the proofs are accurate you approve your proofs and make payment to start your order. Your order will ship *one week from that day. *Orders of more than 250 invitations may take longer.
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Timing - Ribbon Purchases
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Most items are in stock and ship within 24 hours of your payment if not the same day. Some orders require additional processing time but most do not exceed 72 hours. We understand timing is important, be assured every effort is made to fill your order quickly and correctly.
As much of the fine ribbon we sell is manufactured overseas, backordered items can have extended delays. You will be contacted ASAP if your item is unavailable and refund or substitution options will be available to you.
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Returns
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We accept returns on many but not all items. Some things have to be special ordered from the manufacture Please contact us prior to returning an item for a return authorization and to assure proper handling. Proper packing material is a must on all returned items, they must reach us in original condition and properly marked or be subject to refusal. Credits for returned items may be in the form of a PayPal payment, a return to your credit card or a check. There is a 20% restocking fee on some returns, email or call us before you make your purchase to ensure a return is possible. Cut ribbon purchases and custom items are not returnable. If you are unsure, ask! All returns must be authorized within 7 days and reach us within 14 days from delivery date.
Before you make a purchase we recommend you request a sample. Computer monitors do not show true colors. Really, we like to send samples!
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Customer Service
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We are available by phone and email Monday - Friday from 8am - 5pm Pacific time.
Please call 1.888.294.1526 with any concerns. We are eager to assist you.
For damaged or missing items claims must be made within 7 days. We will respond quickly in correcting the trouble. Please do look through your package carefully before calling as most often the item has just been overlooked. For ribbon yardage, we ship multiple purchases combined on one spool for protection in transit.
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Secure Shopping
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You can shop at www.wholesalesupplies.com online with confidence. We are partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy .
www.wholesalesupplies.com is registered with the Authorize.Net Secure Payments Seal program.
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Will Call
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While we don't have a retail store for you to peruse we do offer will call service to pick up orders that you have placed online. Please contact customer service for an appointment and to confirm your order is ready.
The best way to reach our building is:
From I-5 North or South:
Take the Corson/Michigan St. Exit
Take a left at the light (stay right after the turn).
Take a right at the stop sign (onto 13th Ave S.).
Take the next right onto S Angelo Street.
Please don’t park in the first three spots, these belong to the next door tenant and we like being good neighbors.
When leaving, take a right out of the parking lot.
Take a right onto Ellis Ave S.
Take a left onto S Bailey St.
Take a right at the light onto the freeway entrance (access to Northbound and Southbound I-5).
Our new telephone number is:
206 462 7022
While you are here please be sure to visit the Hangar Cafe which was voted best breakfast beverage in the city! You should also stop in to Smarty Pants for a great sandwich and atmosphere. We love our new neighborhood!
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Add this to your cart in order to let us know you would like to pick your order up. |
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Add No Signature Required
(This voids any shipping insurance) |
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Invitations Request A SampleContact Us
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Open Monday-Friday 8am-5pm PST
1.888.294.1526
Copyright 2010 All Rights Reserved Of The Earth Seattle, Washington
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